Shipping policy

Shipping Policy

Effective Date: May 29, 2026

This Shipping Policy governs all purchases made through the website operated by Levique Luxe (“we,” “our,” or “us”). By placing an order on our website, you agree to the terms and conditions outlined below.

1. Business Information

Registered Brand Name: Levique Luxe
Website: leviqueluxe.com
Country of Operation: India
Customer Support Email: info@leviqueluxe.com
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

For any shipping-related questions or concerns, customers may contact our support team during the hours listed above.

2. Order Processing Time

All orders are processed within 2–3 business days after successful payment confirmation.

Orders placed on Sundays, public holidays, or during non-business hours will begin processing on the next working business day.

Once your order is successfully placed:

You will receive an Order Confirmation Email immediately after payment.
A Shipping Confirmation Email containing tracking details will be sent within 24 hours of dispatch.

Important Processing Notes

During the following periods, processing times may be extended to 4–5 business days:

New collection launches
Seasonal sales
Limited edition drops
High-volume order periods
Unforeseen operational delays

In such cases, customers will be notified via email whenever reasonably possible.

3. Shipping Rates & Estimated Delivery Times

Domestic Shipping (India)

Shipping Type	Estimated Delivery Time	Charges
Standard Delivery	5–7 Business Days	₹79 (Free on orders above ₹999)
Express Delivery (Select Cities)	2–3 Business Days	₹149
Remote / Difficult Access Areas	7–10 Business Days	₹99–₹149

International Shipping

Levique Luxe ships internationally to select countries and regions.

Shipping Type	Estimated Delivery Time	Charges
International Standard Shipping	7–14 Business Days	Calculated at Checkout
International Express Shipping	4–8 Business Days	Calculated at Checkout

International shipping charges are determined based on:

Destination country
Package weight and dimensions
Courier availability
Applicable taxes or surcharges

Customs, Duties & Import Taxes

International customers are solely responsible for any:

Customs duties
Import taxes
VAT/GST charges
Brokerage fees
Local handling charges

These charges are imposed by the destination country and are not controlled by Levique Luxe.

Failure to pay customs duties or refusal to accept delivery may result in the shipment being returned or abandoned. In such cases, original shipping charges and return handling costs are non-refundable.

4. Delivery Time Disclaimer

All delivery timeframes provided are estimates only and are not guaranteed delivery dates.

Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Courier operational delays
Weather conditions
Public holidays
Customs clearance procedures
Transportation disruptions
Strikes or labor shortages
Natural disasters
High shipping volumes

Levique Luxe shall not be held liable for delays caused by third-party logistics providers or external events outside our direct control.

5. Shipping Partners

We work with trusted logistics and courier providers, including but not limited to:

Delhivery
Blue Dart
DTDC
Shiprocket Network Partners
India Post
DHL
FedEx
Aramex

Courier partners are selected based on serviceability, delivery speed, and destination availability at the time of dispatch.

6. Order Tracking

Tracking information is provided via email and/or SMS within 24 hours after dispatch.

Please note:

Tracking updates may take up to 24 additional hours to become active on the courier partner’s system.
Customers are responsible for monitoring tracking updates after dispatch.

If tracking details are not received within 3 business days of placing the order, please contact us at info@leviqueluxe.com.

7. Incorrect Address & Failed Deliveries

Customers are solely responsible for providing complete and accurate shipping information at checkout.

Levique Luxe is not responsible for orders that are delayed, lost, misdelivered, or returned due to:

Incorrect addresses
Incomplete address details
Incorrect contact information
Failure to receive the package

Failed Delivery Attempts

Courier partners may attempt delivery up to 2–3 times depending on their operational policy.

If the shipment is returned to us due to failed delivery attempts:

Additional shipping charges may apply for re-dispatch.
Original shipping fees are non-refundable.
Orders abandoned or unclaimed for extended periods may not qualify for refunds.

8. Damaged, Lost, or Missing Shipments

If your package arrives damaged, incomplete, or is suspected to be lost in transit, you must contact us within:

48 hours of delivery for damaged or incomplete items
7 days of the expected delivery date for lost shipments

To initiate an investigation, customers must provide:

Order number
Clear photographs/videos of:
- Outer packaging
- Shipping label
- Damaged product(s)
Any additional information requested by our support team

After reviewing the claim with the courier provider, Levique Luxe may, at its sole discretion:

Issue a replacement
Provide store credit
Issue a full or partial refund

Resolution timelines may vary depending on courier investigations but are generally completed within 7 business days after all required information is received.

9. International Shipping Restrictions

Certain products, shipping methods, or destinations may be restricted based on local regulations, carrier limitations, or customs requirements.

Levique Luxe reserves the right to cancel or refuse international orders that cannot be fulfilled due to legal, logistical, or operational limitations.

10. Order Cancellation After Shipment

Once an order has been dispatched, it cannot be canceled.

Customers who refuse delivery after shipment may be responsible for:

Return shipping charges
Customs return fees (for international orders)
Handling or restocking charges where applicable

11. Policy Updates

Levique Luxe reserves the right to modify, update, or replace this Shipping Policy at any time without prior notice.

Any updates will be posted on this page along with the revised effective date. Continued use of our website following any changes constitutes acceptance of the updated policy.