Refund policy

Return, Exchange & Refund Policy

Effective Date: May 29, 2026

At Levique Luxe, we are committed to delivering premium-quality products and a seamless customer experience. Every product is carefully inspected before dispatch; however, if something is not right with your order, we are here to help.

This Return, Exchange & Refund Policy applies to all purchases made through our website and governs the conditions under which returns, exchanges, refunds, cancellations, and related requests are accepted.

By placing an order with Levique Luxe, you agree to the terms outlined below.

1. Our Commitment

We stand behind the quality, craftsmanship, and authenticity of every product we create.

If you receive:

  • A damaged item

  • A defective product

  • An incorrect item, size, or colour

  • A product with a verified manufacturing defect

we will work with you to resolve the issue fairly and promptly.

Our goal is to maintain a transparent, customer-first experience without unnecessary complications.

2. Return & Exchange Window

Customers may request a return or exchange within 15 calendar days from the date the order is marked as delivered.

Requests submitted after the 15-day period may not be accepted unless:

  • The product has a genuine manufacturing defect identified after limited use, and

  • The issue is reported within a reasonable timeframe and supported with valid evidence.

All such cases are reviewed individually at the sole discretion of Levique Luxe.

3. Eligible Reasons for Returns & Exchanges

Returns and exchanges are accepted only under the following circumstances:

Eligible Return Reasons

  • Item received in damaged condition

  • Product arrived defective or unusable

  • Wrong item received

  • Wrong colour or size shipped by us

  • Verified manufacturing defect, including:

    • Stitching defects

    • Fabric flaws

    • Print defects

    • Construction failures

Size Exchange

We offer one complimentary size exchange per order, subject to:

  • Product availability

  • Serviceability at the customer’s location

  • Compliance with all return eligibility conditions

4. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return, exchange, or refund:

  • Products that have been worn, washed, damaged, stained, or altered

  • Products without original tags, labels, or packaging

  • Items showing signs of usage beyond trial fitting

  • Products purchased during clearance, final-sale, or non-returnable promotional events

  • Gift cards or store credits

  • Products returned without prior approval

  • Requests submitted after the permitted return window without written authorization from Levique Luxe

Change of Mind

We do not accept returns or refunds for:

  • Change of mind

  • Personal preference

  • Dislike of colour/design

  • Incorrect size selected by the customer

  • General dissatisfaction where the delivered product matches the order placed

We strongly encourage customers to review:

  • Product descriptions

  • Fabric details

  • Sizing charts

  • Product images

before placing an order.

If you need sizing assistance before purchasing, our support team will be happy to assist you.

5. How to Request a Return or Exchange

To initiate a return or exchange request, customers must contact us within the applicable return window.

Contact Information

Email: info@leviqueluxe.com

Required Email Subject

Return Request — Order #[Your Order Number]

Please Include

  • Full order number

  • Customer name

  • Product(s) requested for return/exchange

  • Reason for request

  • Clear photographs/videos of the product and packaging (mandatory for damaged/defective claims)

6. Return Authorization Requirement

Returns or exchanges will only be processed after written approval from Levique Luxe.

Customers must not ship products back without authorization.

Unauthorized returns may:

  • Be refused,

  • Be returned to the sender, or

  • Remain ineligible for refund or exchange.

Return instructions, pickup arrangements, or shipping details will be provided after approval.

7. Return Shipping & Reverse Pickup

Domestic Orders (India)

Defective / Incorrect Items

For orders where:

  • Wrong products were shipped,

  • Items arrived damaged, or

  • Products contain verified defects,

Levique Luxe will arrange reverse pickup and bear the associated shipping cost wherever serviceable.

Size Exchanges

For the first eligible size exchange per order:

  • Reverse pickup will be arranged at no additional charge, subject to courier availability.

  • If reverse pickup is unavailable at your location, you may be asked to self-ship the item.

  • In such cases, we will reimburse shipping charges up to ₹100 upon submission of a valid courier receipt.

International Orders

International customers are eligible for returns or exchanges only in cases of:

  • Damaged products

  • Incorrect items shipped

  • Verified manufacturing defects

Important International Return Terms

  • Customers are responsible for return shipping costs unless the error was caused by Levique Luxe.

  • Original international shipping charges, customs duties, taxes, and import fees are non-refundable.

  • Customers are responsible for ensuring the returned shipment clears customs successfully.

  • Levique Luxe is not responsible for packages lost during international return transit.

Size exchanges for international orders may not be available in certain countries due to logistics limitations.

8. Inspection & Approval Process

All returned items undergo a quality inspection upon receipt.

Levique Luxe reserves the right to reject any return or exchange request if:

  • The product does not meet eligibility conditions,

  • The item shows signs of wear or misuse,

  • The damage appears customer-induced, or

  • The returned product differs from the originally shipped item.

Inspection decisions made by Levique Luxe shall be final and binding.

9. Refund Policy & Timelines

Approved refunds are processed according to the original payment method used during purchase whenever possible.

Refund Type Refund Method Estimated Timeline
Defective / Incorrect Item Original payment method or store credit 5–7 business days after return approval
Prepaid Orders Original payment method 5–7 business days
COD Orders Bank transfer (NEFT/IMPS) or store credit 7–10 business days
Store Credit Discount/store code valid for 12 months Within 2 business days

10. Refund Processing Disclaimer

Refunds are initiated within the timelines mentioned above; however:

  • Banks,

  • Card issuers,

  • Payment gateways, and

  • Financial institutions

may require an additional 2–10 business days to reflect the amount in the customer’s account.

Levique Luxe is not responsible for delays caused by third-party financial institutions.

11. Store Credit Policy

Where applicable, customers may choose store credit instead of a refund.

Store credits:

  • Are non-transferable

  • Cannot be redeemed for cash

  • Are valid for 12 months from the issue date

  • May only be used on the Levique Luxe website

12. Order Cancellation Policy

Orders may be cancelled within 12 hours of successful placement for a full refund.

After 12 hours, the order may enter processing or production stages and may no longer be eligible for cancellation.

To Request Cancellation

Email: info@leviqueluxe.com

Subject: Order Cancellation — #[Order Number]

13. Cancellation After Dispatch

Orders that have already been dispatched and assigned tracking information cannot be cancelled.

Customers may request a return after delivery only if the order qualifies under this policy.

Refused deliveries may incur:

  • Return shipping fees

  • Customs charges (international orders)

  • Handling fees

  • Restocking deductions where applicable

14. Fraud Prevention & Abuse

Levique Luxe reserves the right to:

  • Refuse returns,

  • Restrict exchanges,

  • Deny refunds, or

  • Suspend accounts

in cases involving suspected fraud, abuse of the return system, excessive return behaviour, or policy violations.

15. Dispute Resolution

We strive to resolve all customer concerns professionally and fairly.

If a satisfactory resolution cannot be reached, customers in India may contact:

National Consumer Helpline (India)

Phone: 1800-11-4000
Website: consumerhelpline.gov.in

Customers may also pursue remedies available under applicable consumer protection laws, including the Consumer Protection Act, 2019.

International customers agree that disputes shall be governed by the laws of India and subject to the jurisdiction of courts located in India.

16. Policy Updates

Levique Luxe reserves the right to modify, amend, or update this policy at any time without prior notice.

Any revisions will become effective immediately upon publication on this page.

Continued use of our website after updates constitutes acceptance of the revised policy.

17. Contact Us

For all return, exchange, refund, or cancellation-related support:

Levique Luxe
Email: info@leviqueluxe.com
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST