Contact information
Contact Information & Grievance Redressal
Effective Date: May 29, 2026
At Levique Luxe, we are committed to providing transparent communication, responsive customer support, and timely grievance resolution for customers in India and internationally.
This page contains our official business contact information, customer support channels, and grievance redressal details in compliance with applicable Indian e-commerce and consumer protection regulations.
1. Business Information
Business Name
Levique Luxe
Website
leviqueluxe.com
Country of Operation
India
International Operations
Levique Luxe accepts and fulfills orders both within India and internationally, subject to shipping availability and local import regulations.
2. Customer Support Contact Information
For all customer service, order-related, shipping, exchange, refund, collaboration, or general business inquiries, customers may contact us through the following channels:
Customer Support Email
Phone & WhatsApp Support
+91 6394210515
@leviqueluxe
Support Hours
Monday – Saturday
10:00 AM – 7:00 PM IST
Standard Response Time
Within 24–48 business hours
We aim to personally review and respond to all customer communications as promptly as reasonably possible.
3. Order Support
For faster assistance regarding existing orders, customers are requested to include their:
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Order Number
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Registered Email Address
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Relevant product details
in all communications.
Order Support Email
Recommended Subject Line
Order Support — #[Your Order Number]
4. International Customer Support
Levique Luxe provides customer assistance to international customers regarding:
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Shipping updates
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Customs-related documentation (where applicable)
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Delivery support
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Return eligibility
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Product-related inquiries
Please note:
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International response times may vary depending on time zones and shipping partners.
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Customers are responsible for complying with local import laws, customs duties, taxes, and regulations applicable in their country.
5. Grievance Redressal Officer
In accordance with:
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Consumer Protection (E-Commerce) Rules, 2020
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Information Technology Act, 2000
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Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
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Applicable Indian consumer protection laws
Levique Luxe designates the following Grievance Officer for receiving and resolving customer complaints and legal grievances.
Grievance Officer Details
Name: Aryan Pandey
Designation: Founder, Levique Luxe
Email: info@leviqueluxe.com
Phone: +91 7321830102
Working Hours
Monday – Saturday
10:00 AM – 7:00 PM IST
6. Complaint Resolution Process
Customers may raise complaints regarding:
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Orders
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Payments
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Refunds
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Exchanges
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Defective products
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Delivery issues
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Privacy concerns
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Website-related issues
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Consumer grievances
Resolution Timeline
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Complaints are generally acknowledged within 48 business hours.
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We aim to resolve complaints within 15 working days from the date of receipt, depending on the nature and complexity of the issue.
Additional information or documentation may be requested where necessary to process complaints effectively.
7. Escalation & Consumer Rights
If a customer is not satisfied with the resolution provided by Levique Luxe, they may seek further assistance through the following official consumer grievance channels in India:
National Consumer Helpline
Phone: 1800-11-4000 (Toll-Free)
Consumer Helpline Website
consumerhelpline.gov.in
eDaakhil Portal
edaakhil.nic.in
International customers may also pursue remedies available under the consumer protection laws applicable in their jurisdiction, subject to governing law and jurisdiction clauses outlined in our Terms of Service.
8. Legal Compliance
Levique Luxe maintains this page to comply with applicable:
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E-commerce regulations
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Consumer protection requirements
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Payment gateway compliance standards
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Google Merchant Center policies
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International commerce best practices
This page is intended to provide transparent and accessible customer communication channels for all users of our website.
9. Policy Updates
Levique Luxe reserves the right to update or modify this page at any time without prior notice.
Any changes will become effective immediately upon publication on this page.
Customers are encouraged to review this page periodically for the latest contact and grievance-related information.
10. Contact Summary
Primary Email
Phone & WhatsApp
+91 6394210515
@leviqueluxe
Website
leviqueluxe.com
Support Hours
Monday – Saturday
10:00 AM – 7:00 PM IST