Privacy policy

Privacy Policy

Effective Date: May 29, 2026

Levique Luxe (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, disclose, store, and protect your personal data when you visit or make a purchase from our website.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Introduction & Data Controller

This Privacy Policy applies to all visitors, users, and customers of the Levique Luxe website and services.

We are committed to complying with applicable privacy and data protection laws, including but not limited to:

  • Information Technology Act, 2000 (India)

  • Digital Personal Data Protection Act, 2023 (India)

  • Applicable IT Rules and regulations

  • General international privacy standards where applicable

Data Controller

Levique Luxe
India

Privacy Contact

Email: info@leviqueluxe.com

For any questions, concerns, or requests related to privacy or personal data, customers may contact us using the information above.

2. Information We Collect

We collect personal information in several ways when you interact with our website, place an order, subscribe to marketing communications, or contact us.

A. Information You Provide Directly

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information

  • Order history

  • Messages submitted through contact forms, email, or customer support

  • Account login details (if applicable)

  • Newsletter subscription preferences

Payment Information

All payment transactions are securely processed through third-party payment gateways. Levique Luxe does not store complete debit card, credit card, or banking credentials on its servers.

B. Information Collected Automatically

When you access our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Geographic location (approximate)

  • Referring URLs

  • Website interaction data

  • Session duration

  • Pages visited and browsing behavior

  • Clickstream and usage analytics

C. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Operate our website effectively

  • Improve website performance

  • Remember customer preferences

  • Analyze traffic and user behavior

  • Deliver relevant advertisements

Further information regarding cookies is available in Section 7 of this policy.

3. How We Use Your Information

We use your personal data only where legally permitted and necessary for legitimate business operations.

Primary Purposes of Data Use

Purpose Legal Basis
Processing and fulfilling orders Contractual necessity
Payment processing and fraud prevention Legitimate interest / Legal obligation
Shipping and delivery coordination Contractual necessity
Customer support and communication Legitimate interest
Sending order confirmations and updates Contractual necessity
Marketing emails and promotional campaigns Consent (Opt-in only)
Website analytics and performance improvement Legitimate interest
Legal compliance and dispute resolution Legal obligation
Security monitoring and abuse prevention Legitimate interest

4. Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send:

  • Product launch announcements

  • Collection releases

  • Promotional offers

  • Brand updates

  • Event notifications

You may unsubscribe from marketing communications at any time by:

We do not send unsolicited marketing communications without consent where required by law.

5. Sharing of Personal Information

We do not sell, rent, trade, or lease your personal information to third parties for their independent marketing purposes.

We may share limited personal data only with trusted third-party service providers necessary to operate our business.

Categories of Third Parties

Payment Gateway Providers

Including but not limited to:

  • Razorpay

  • PayU

  • Cashfree

  • Stripe

  • PayPal

These providers process payments securely under their own privacy policies and security standards, including PCI-DSS compliance.

Logistics & Courier Partners

Including but not limited to:

  • Delhivery

  • Blue Dart

  • DTDC

  • Shiprocket Partners

  • India Post

  • DHL

  • FedEx

  • Aramex

Information shared may include:

  • Name

  • Address

  • Contact number

  • Order details

solely for shipping and delivery purposes.

Shopify

Our store is hosted on Shopify Inc., which provides the e-commerce infrastructure used to process orders and customer data.

Your information may be stored through Shopify’s secure servers and databases.

Marketing & Analytics Platforms

Including services such as:

  • Google Analytics

  • Meta Pixel

  • Klaviyo

  • Mailchimp

These tools help us understand customer behavior, improve marketing performance, and optimize the user experience.

Some analytics data may be anonymized or aggregated.

Legal & Regulatory Authorities

We may disclose personal information when required to:

  • Comply with applicable laws

  • Respond to legal requests

  • Enforce our terms and policies

  • Protect our rights, property, customers, or business operations

6. International Customers & Cross-Border Data Transfers

Levique Luxe accepts orders from international customers.

By using our website or placing an international order, you acknowledge and consent that your information may be:

  • Processed in India or other countries,

  • Stored on servers located outside your country, and

  • Transferred to third-party providers operating internationally.

Data protection laws in certain countries may differ from those in your jurisdiction.

We take commercially reasonable measures to ensure your personal information remains protected during such transfers.

7. Cookies Policy

Our website uses cookies and similar technologies to improve user experience and website functionality.

Types of Cookies We Use

Essential Cookies

Required for:

  • Shopping cart functionality

  • Secure checkout

  • Website operation

These cookies cannot be disabled without affecting core website functions.

Analytics Cookies

Used to analyze:

  • Visitor behavior

  • Traffic patterns

  • Website performance

Analytics cookies may include Google Analytics or similar tools.

Marketing & Advertising Cookies

Used to:

  • Show personalized advertisements

  • Measure advertising effectiveness

  • Retarget visitors on third-party platforms

These cookies are used only where permitted by applicable law.

Managing Cookies

You may:

  • Disable cookies through browser settings,

  • Reject non-essential cookies via cookie banners, or

  • Clear stored cookies from your device at any time.

Please note that disabling certain cookies may impact website functionality.

8. Data Retention

We retain personal data only for as long as necessary for legitimate business or legal purposes.

Typical Retention Periods

Data Type Retention Period
Order & transaction records Up to 7 years
Customer account information Active account duration + 2 years
Marketing subscriptions Until unsubscribed
Customer support records As reasonably necessary
Analytics data According to analytics provider settings

Retention periods may vary where required by law or legal obligations.

9. Your Privacy Rights

Depending on your jurisdiction and applicable laws, you may have the following rights regarding your personal data:

  • Right to access your personal data

  • Right to correct inaccurate information

  • Right to request deletion of personal data

  • Right to withdraw consent

  • Right to object to certain processing activities

  • Right to request data portability where applicable

  • Right to lodge complaints with relevant authorities

To exercise any of these rights, contact:

info@leviqueluxe.com

We may require identity verification before processing certain requests.

We aim to respond within 30 days where legally required.

10. Data Security

We implement commercially reasonable technical, organizational, and administrative safeguards to protect personal data against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

Security measures include:

  • SSL/TLS encryption (HTTPS)

  • Secure hosting infrastructure

  • Restricted administrative access

  • PCI-compliant payment processing

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites or services.

Levique Luxe is not responsible for:

  • The privacy practices,

  • Content,

  • Security, or

  • Policies

of external websites or services not operated by us.

Customers are encouraged to review third-party privacy policies independently.

12. Children's Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that personal information has been submitted by a minor without appropriate consent, we will take reasonable steps to delete such information.

13. Changes to This Privacy Policy

We may update or revise this Privacy Policy periodically to reflect:

  • Changes in law,

  • Operational requirements,

  • Technology updates, or

  • Business practices.

Updated versions will be published on this page along with a revised effective date.

Where required by law, material changes may also be communicated via email or website notification.

Continued use of our website after policy updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

For any questions, privacy requests, or concerns regarding this Privacy Policy or your personal data:

Levique Luxe
Email: info@leviqueluxe.com
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST